Shipping & Returns

Welcome to zixiutangbeepollen.co, we offer door to door delivery for customers from most countries of the world, mainly USA, Canada,Austria,United Kingdom,Singapore and Malaysia etc.Please kindly note that we DO NOT ship to Germany,Ireland,Brazil,Italy, Israel,and Estonia,and New Zealand now.Therefore,to save your time,please double check with us whether we can ship to your country before placing any orders,wish you can understand,thanks

All orders will be shipped 24-48 hours after payment received.

Weekend and holiday orders will be sent at the next working day

The goods will be delivered by EMS and HongKong Post, Local Post Office will deliver to door

EMS costs about 5-7 working days for delivery and HongKong Post is about 15-20 working days

Due to customs clearance waiting, please allow possible 1-3 days delay

Countries that EMS doesn't reach will be delivered by HongKong Post

Tracking number is available in 48 hours; please make sure your email address is correct

Correct address affects efficient delivery; please ensure the shipping address is accurate

Signature is asked, please make sure you can sign the goods by yourself, or please leave message when placing the order

We are not responsible for lost packages or miss delivered packages due to incorrect shipping address or nobody sign it or pick it up after attempted delivery

It is the buyers' responsibility to pay for additional shipping under above shipping error

Free shipping is only applicable on orders equal or more than 6 sets

We are trying out best to deliver your goods safely and effectively, but we don't hold responsible for shipping delays due to inclement weather, incorrect address or any shipping delays outside the realm of our responsibility

Tracking Site

USPS: http://www.usps.com , for USA customers only
EMS: http://www.ems.com.cn/english-main.jsp  (Click the verification code box, it will display some digits and input those to trace your order)
HK Post: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

Please contact us for more about delivery if you didn't find what you need here

◆Return Policy

Usually we accept no returns and exchanges unless you have

1.Received Wrong Goods
2. Received Damaged goods